Reference

How bd239 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make deposits via bKash, Nagad or Rocket, and use our lobby — and how we protect it.

Account data protectedbKash, Nagad, Rocket payment info securedYour rights explained clearlyNo data sold to third partiesContact us to request changes

Explore the Lobby Read FAQ

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We take a straightforward approach: collect the minimum, protect what we hold, and give you clear ways to access or update your information. This section covers the four areas your account data touches — cookies, payment security, retention periods and your right to request changes. Availability of our platform and these data practices apply only where local law and eligible regions permit.

Cookies and Session Data

We use cookies to keep your session active and remember your account preferences. You can adjust cookie settings in your browser, though some lobby features may not function if all cookies are disabled.

Payment Data Security

bKash, Nagad and Rocket transaction references are encrypted at rest. We share only the minimum transaction detail each payment processor requires — your full wallet credentials stay between you and your wallet provider.

Data Retention Policy

We hold your account data for as long as your account is active and for the period required by applicable regulations after closure. Once that period passes, personal data is deleted or anonymised from our records.

Your Right to Access and Correct

You can request a copy of the personal data we hold, ask us to correct inaccuracies, or ask for deletion. Submit your request through live chat or email and we will verify your identity before proceeding.

What We Collect and Why We Collect It

bd239 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with bd239, we collect the details you submit during registration — your name, email address, phone number and date of birth. When you add a payment method, we record the wallet type you use (bKash, Nagad or Rocket) and the transaction

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reference tied to each deposit or withdrawal; we do not store your full wallet PIN or password. We also gather device and session data — your IP address, browser type and the pages you visit inside our lobby — to keep your account secure and to
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make the mobile experience work correctly on your device. If you contact our support team, we retain that conversation so we can follow up properly. We collect only what we actually need to run your account and process your payments. We do not sell your information
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to advertising networks. Data shared with payment processors like bKash, Nagad and Rocket is limited to the transaction details those processors require to complete your transfer. Your data is stored on servers with SSL encryption in place, and access within our team is restricted to staff
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who need it for account operations.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Have a question about how your data is stored, or want to request a correction or deletion? Our support team handles privacy requests directly. You can reach us through live chat inside your account, by email, or through our help desk — we aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt so you know your request is being handled.

Live Chat Support Open the chat icon inside your account dashboard. Describe your privacy request and our team will log it and follow up with a written confirmation.

Email Request Send your data access, correction or deletion request to our support email. Include your registered phone number so we can verify your account identity quickly.

Help Desk Ticket Submit a help desk ticket through the support section of your account. Privacy tickets are flagged separately so the right team member handles them directly.

Common Questions About Your Privacy at bd239

These are the questions we hear most often about how your data works on our platform. If your question is not covered here, reach our support team through live chat or email and we will respond with a clear, written answer specific to your account.

We collect your name, email, phone number and date of birth at registration. If you deposit via bKash, Nagad or Rocket, we also record the transaction reference for that payment.

No. We never store your wallet PIN or password. Only the transaction reference number linked to a completed deposit or withdrawal is recorded on our side.

Yes. Submit a data access request through live chat or our support email with your registered phone number. We verify your identity first, then provide the data held on your account.

We retain account data for the period required by applicable regulations after account closure. Once that retention window closes, personal data is deleted or fully anonymised from our system.

We do not sell or share your personal data with advertising networks. Payment processors like bKash, Nagad and Rocket receive only the minimal transaction data needed to process your transfer.

Open a live chat or send an email to our support team stating whether you want a correction or deletion. We confirm receipt and process verified requests within a reasonable timeframe.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ Appbd239 App

How bd239 Handles Your Personal Information

Data Handling, Cookies and Account Security

Cookies and Session Data

Payment Data Security

Data Retention Policy

Your Right to Access and Correct

Reach Us About Your Privacy

Common Questions About Your Privacy at bd239

01 What personal data does bd239 collect when I open an account?

02 Does bd239 store my bKash or Nagad PIN or password?

03 Can I request a copy of the data bd239 holds on me?

04 How long does bd239 keep my account data after I close my account?

05 Does bd239 share my information with third parties for marketing?

06 How do I ask bd239 to delete or correct my personal information?

Privacy Policy

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